FAQ

FAQ

What is so special about Maison Isidora and vintage shopping? 

Maison Isidora was created in order to provide a curated selection of vintage clothing that makes you wonder "Is this used?". Versatile clothing for the everyday empowered woman, that believes that fashion has another way around than just fast fashion or very expensive luxury. 

Where are you based?

We are based in London and we curate our pieces from here, yet we source and travel the world to find the most unique and charming items. 

Do you ship worldwide?

We wish to ship worldwide at a very low cost but its currently very difficult, this is why we have focused on shipping for free within the UK and shipping to Europe at a very minimum rate between 5 to 10 euros. 

For the USA we have a basic tariff of 21 euros. 

Do you accept return or refund?

We have recently updated our return and refund policy. 

Vintage and second hand refurbished are items that have already been used and minor signs of wear or minimal flaws might be visible. We tend not to sale any major flaw item. 

Please note that our return policy is only available for UK customers. 

Before you buy please make sure you carefully read all the measurement and details of the items. You can always request more pictures or any extra information in order to make sure this item is right for you. 

We are aware that items might not appear or look as you expected therefore we are happy to offer you a refund. 

You must declare your desire for returning your items within 48 hours of receiving it. 

The customer is responsible for covering the full cost of the shipping and making sure its delivered to our studio. 

We will deduct 5 GBP from your final bill to cover the cost. 

The item will be inspected and once the item has been approved by our team your refund will be issued. 

Are the pieces cleaned before shipping?

All of our pieces have been dry cleaned before shipping to its final customer, the pieces are most of the time intact (because they have been taken care by its previous owner or because we've refurbished them) yet, please bare in mind that these are not new items therefore they are not always going to look perfect.

 

If you have any further questions please contact us: info@maisonisidora.com