TERMS & CONDITIONS
This website is operated by Maison Isidora Inc. Throughout the site, the terms “we”, “us” and “our” refer to Maison Isidora Inc. Maison Isidora Inc. offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Prices of our products are subject to change without notice. Certain products may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear in the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products to any person. We may exercise this right on a case-by-case basis. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by resellers or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
Questions about the Terms of Service should be sent to us at hello@maisonisidora.com
PRIVACY POLICY
Maison Isidora Inc. is committed to keeping your personal details private and has adopted the following policy. Please check back from time to time as this policy may change.
This privacy policy applies to all personal information collected by Maison Isidora Inc.
How to Contact Us About Privacy
Your privacy is very important to us. For that reason, please read the following details carefully and get in contact with us if you have any questions. You can contact us through the ‘Contact Us’ section of the Site, or alternatively by:
Postal Address:
930 Rue Charlevoix,
Montreal, QC H3K 2Y8
Email:
hello@maisonisidora.com
Collection and Purpose
We may collect personal information from you in the course of your access to the website. In addition, we use cookies to help customize your website experience. If you choose not to accept the cookies, some services may not work as well.
We collect personal information to provide you with the best service experience possible on the website. Some provision of personal information is optional. However, if you do not provide us with certain types of personal information, you may be unable to enjoy the full functionality of the website.
Maison Isidora collects data about your activities that do not personally or directly identify you when you visit our website or the websites and online services where we display advertisements (“Publishers”). This information may include the content you view, the date and time that you view this content, the products you purchase, or your location information associated with your IP address. We use the information we collect to serve you more relevant advertisements (referred to as “Retargeting”). We collect information about where you saw the ads we serve you and what ads you clicked on.
We may obtain personal information from you in the following ways:
Enquiries: You will need to provide personal information to us if you choose to submit a question or request to us via email or using our ‘Contact Us’ form. The information that you may need to provide will include a name, email address, and a phone number.
Subscription: You will need to provide personal information to us if you choose to receive updates and information periodically. This personal information will include your email address and an indication of your personal interests.
Registering to Purchase: You will need to provide personal information to us if you decide to make a purchase from the website. When registering, some of the information that you will be asked to provide will include your name, shipping and billing address, phone number, and email address. Finally, our software records your computer’s unique Internet Protocol (IP).
Submitting Payments: When purchasing an item from our website, you may also provide sensitive and confidential payment information. We use PayPal to process our payments and your payment information including PayPal details, credit card details, or bank account details may be stored and processed by PayPal in accordance with PayPal’s terms of use. You should contact PayPal directly if you have any concerns regarding its storage or use of your payment details.
Other Activities: We may obtain information for purposes not listed above in the following circumstances:
(i) where specifically authorized by you;
(ii) where the use is related to one of the primary purposes listed above and where it could reasonably be expected;
(iii) where it is necessary for us to comply with the law or the lawful direction of a governmental authority or court.
We may use your personal information for the following purposes:
Answering Queries: If you have contacted us with a query or request, we will use your personal information to respond to that query or request.
Providing Information: If you subscribe to receive information from us in the form of a newsletter or emailed updates, or a feed via a social networking service, we will use your contact information to send that information to you from time to time. The information may take the form of general communications which simply allow us to “keep in touch” with you, or may be direct marketing material which contains special promotions and special offers.
Payment Administration: We will use financial data to process payments, and (if necessary) coordinate refunds.
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor’s) local currency.
Fraud Prevention: Online merchants such as us occasionally suffer from the fraudulent activities of some shoppers. We have the right to use the personal information that we collect to verify your identity.
Sale of a Going Concern: At some point in the future, we may decide to sell the assets of our organization as part of a sale of the business. Our customer or user database would be included in this sale. We would only sell this database as part of a going concern so that the new owners could continue to provide services to you. The new owners would also be bound by the terms of this Privacy Policy unless you reach a separate agreement with them. We would not sell our customer or user database separately from our other assets.
Disclosure
We will not disclose your personal information. In particular, we will not give, lend, rent, or sell your personal information to any third-party telemarketing, market research organization, or email list-building organization that is likely to on-sell it to other people or organizations. We do not transfer, disclose, process, or store your personal information outside of Canada.
Your personal information may also be processed by staff operating on behalf of Maison Isidora Inc. or for one of our suppliers. Such staff may be engaged in, among other things, the fulfillment of your order, and the provision of support services. By submitting your personal information, you agree to this transfer, disclosure, storing, or processing.
Access and Correction
Requests for us to assist you to view, change, or remove your personal information should be made in writing by post or email using the contact details provided above. You should provide us with any details necessary to enable us to comply with your request, including your name and the capacity in which you believe we are storing your personal information (i.e. as a customer, newsletter subscriber, etc.).
Security
We will take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information, and to prevent unauthorized access, modification, or disclosure of your personal information.
Complaints
If you have a concern about your privacy or you have any query on how your personal information is collected or used, please contact us using the details above. We will respond to your query or complaint within a reasonable time.
General
We do not disseminate spam, as we only send information to people who have requested it. If you have requested information from us in the past but have now changed your mind, please either:
(a) click on the “unsubscribe” link in any one of our communications; or reply to any of our email messages using the word “unsubscribe” in the heading; or
(b) contact us via email.
We reserve the right to update this Privacy Policy from time to time by posting a new version on this website. Please check this web page periodically to ensure that you are familiar with any changes.